If you or a loved one recently experienced a change in employment status that resulted in a loss of health insurance coverage, or if you simply need help understanding potential coverage options, please call our hotline at (833) 541-5757.

Office Hours

Physicians of Family Medicine
Cloverhill Office

Mon & Wed: 8:00am - 7:00pm
Tues, Thurs, & Fri: 8:00am - 4:45pm

Physicians of Family Medicine
Oxbridge Office

Mon: 8:00am - 7:00pm
Tues - Fri: 8:00am - 4:45pm
Sat: 8:00am - 1:00pm
(Walk-In Acute Visits Only)

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (804) 739-0910 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.


We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.


We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

Ideally, prescription refills are best handled at your regularly scheduled office visit. This allows us to review with you proper dosages and any potential problems. With this in mind, we are requesting that you bring all your current prescription medications, including vitamins and supplements, to each routine appointment. This will allow us to properly manage your medications and refills. Some medications require laboratory monitoring and this is best documented during your office visit.

We encourage you to schedule your follow-up appointment at the time of your office visit. Hopefully, this will prevent you from running out of needed medications at inconvenient times.

Our current policy is to no longer refill standing medication (i.e. cholesterol, blood pressure, diabetes, etc.) except at the time of a regularly scheduled appointment. Your cooperation is greatly appreciated.

Medical Records

Medical records are confidential. We will not release information about your care to anyone, including other family members, without a signed release. For copies of medical records to the individual patient, the processing fee is $10.00 and $.50 a page for the first 50 pages and $.25 per page thereafter as designated by the Virginia Code 8.01-413a. Please allow two weeks to process these requests.

Copies of medical records to attorneys, insurance companies, or other third parties will be subject to reasonable fees.

There is a $20.00 fee for each medical form that needs to be filled out.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (804) 257-5370 and our answering service will assist you.